Contact 91 Game

Reach us

Have a question about your 91 Game account, a withdrawal delay, or a payment issue with PhonePe, GPay, or BHIM UPI? Our support team is ready to help. Choose the channel that suits you best:

• Email: [email protected], for detailed queries, account reviews, and document submissions. Expect a reply within 24 hours on weekdays and within 48 hours on Sundays and public holidays.
• In-app chat: Open the 91 Game app, go to Menu → Support → Start Chat. Ideal for quick questions about game rules, bonus credits, or active promotions.

When emailing, include your registered mobile number and a brief description of the issue to speed up resolution.

Office hours

Our support team operates on a structured schedule to serve players across India:

• Automated in-app chat: Available 24 hours a day, 7 days a week, instant answers to common questions about deposits, withdrawals, and account settings, with no waiting required.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Our agents handle complex queries, payment escalations including PhonePe, GPay, and BHIM UPI disputes, and account verification.

Messages received outside live-agent hours are queued and addressed from 9:00 AM the following morning. Email queries received after 9:00 PM IST are treated as next-day requests.

Online-only support

91 Game operates exclusively online, there is no physical office, walk-in centre, branch, or mailing address anywhere in India. All player support is delivered digitally through email and in-app chat.

This means faster, paperless resolution for issues ranging from GPay or PhonePe payment failures to bonus disputes and account verification. There is no need to travel or courier documents, upload supporting screenshots directly within the app's chat window.

For all queries, reach us at [email protected] or via in-app chat. Our online-first model ensures every issue is logged, tracked, and resolved transparently.